DO we OFFER WHOLESALE?
YES! We can accommodate by offering bulk order discounts and sourcing out any other wanted products. Contact Us
At Brand Brighter, we believe in purposeful branding. Our expertise is in elevating your brand through business-focused creative design and marketing solutions, delivering cohesive and impactful promotion that truly represents your vision. With our print-ready designs at your fingertips, customization is made effortless, and perfectly suited for any business, organization, or event.
Discover the answers to questions you might have. If anything is missing, or incorrect with your order, please reach out and Contact Us.
WHEN WILL I RECEIVE MY ORDER?
We work diligently to process and ship your orders as quickly as possible. Due to the custom nature of each order, please allow a turnaround time of 7-14 business days. See our order process steps and shipping information below.
ORDER PROCESS STEPS
Step 1.
We will review your order and uploaded logo files. If we encounter any issues, we will reach out by next business day to resolve the issues.
Step 2.
Once the order (items & logo) review process is complete, you’ll receive an email with a production mock-up within 2-3 business days.
Step 3.
After mock up approval, we will ship your order and provide tracking details. The shipping timeframe is typically 7-12 business days.
Free Shipping on Orders over $100
Shipping within Canada typically takes 5-7 business days.
Please note: For timely delivery, please provide a street address instead of a P.O. box.
Which shipping carriers do we use?
We use a variety of shipping carriers, including Canada Post, UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.
WHAT IS our RETURN POLICY?
Our goal is to ensure your experience with us is seamless and delightful from the start. If your product arrives damaged, has a defect, or doesn’t meet your expectations, please reach out—we’re here to discuss options to make it right. If you have any questions or concerns about your order, we’re ready to help.
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